Originally Posted by
stuffedsuperdud
In my case, I actually went to their Beverly Hills showroom to get measured in person, and with the hopes that I could make specific requests to the sales associate that the website would not allow, but they didn't actually have any skilled employees there, just former J.Crew salesgirls who will fake-flirt with guys who walk in order to close a sale. Once your suit comes, they'll offer to reimburse up to $75 for a local tailor to tweak anything; $75 is enough to adjust the sleeves and pants hem, but anything else and it'll be on you. They do have an in-house guy who will do it free but it'll take forever and there will be a lot of pushback because it hurts the company's bottom line if their guy is occupied making difficult alterations. If it's truly not a great fit, they can order a remake for you, but again, the sales associates will do their best to convince you that that is not necessary.