How To Put It Into Words?
I’ve been trying to come up with a polite way to describe what has transpired today, but I am tempted to use words in four-letter groupings that might be considered both foul and unprofessional. But then again, the more I think about how Round Two of PPP rolled out, it was both foul and unprofessional. So, let me just say it was a damn shame.
It was a shame that you, our banks, again committed your people and resources to help your customers, only to be let down by Washington again. As patriots, you continue to make investments in your communities, but you still can’t get basic answers about your fees and forgiveness for a program that is already in its second phase.
It was a shame, too, that banks heard from SBA at least three different reasons for the problems accessing E-TRAN today. But the kicker had to be “pacing.” Pacing? Sounds like SBA’s way of saying that things are not working without actually having to admit it. Getting constantly kicked out of the system, blank screens or not having access to the system at all is not about pacing. And dropping the bulk submission memo on Sunday afternoon when it was impossible to ask questions or to challenge it was just wrong.
But what was most shameful was that too many small businesses were not able to get the help they needed today. Banks with hundreds of loans to make in their communities were only able to only process a handful at best. Bank employees stood ready for hours to help small business owners desperate to save the jobs of their employees. Texas community bankers led the way in saving businesses and jobs in PPP Round One and we will do it again if Washington will let us.
Returning to “the better nature of our angels,” perhaps there are reasons for these problems that we don’t yet understand. It’s an emergency and we all want to help. So, we pray that tomorrow will be better; that Washington will pick up the pace; and that you will be enabled to do what you do best—serve your communities. Until that happens, we’ll keep up the fight.
IF you are able to get on, we are told SBA is continuing to take applications on a 24/7 basis until the PPP funds are expended.