Trouble getting spreadsheet Trouble getting spreadsheet

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Thread: Trouble getting spreadsheet

  1. #1
    Join Date
    Jul 2017
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    6

    Default Trouble getting spreadsheet

    • wichita falls texas february 2021 seminar
    • starting strength seminar april 2021
    • starting strength seminar february 2021
    Has anyone tried to get the .csv spreadsheet emailed to them by the app? I have attempted this several times without success. The pop-up box in the app states that it was successfully sent but it never shows up in my email. I have triple checked that my email address is correctly entered in the app settings. Also have looked in my spam folder but it's not there. I contacted tech support on the app but no response. Any suggestions?

  2. #2
    shabu is offline Starting Strength App Developer
    Join Date
    Aug 2015
    Posts
    633

    Default

    Quote Originally Posted by Fixer1 View Post
    Has anyone tried to get the .csv spreadsheet emailed to them by the app? I have attempted this several times without success. The pop-up box in the app states that it was successfully sent but it never shows up in my email. I have triple checked that my email address is correctly entered in the app settings. Also have looked in my spam folder but it's not there. I contacted tech support on the app but no response. Any suggestions?
    Did you email me about this?

  3. #3
    Join Date
    Jul 2017
    Posts
    6

    Default

    I sent a support request from the app a few days ago and got an auto reply saying the request was received.

  4. #4
    Join Date
    Jul 2017
    Posts
    6

    Default

    Not sure who it went to...but I sent a support request from the app itself.

  5. #5
    shabu is offline Starting Strength App Developer
    Join Date
    Aug 2015
    Posts
    633

    Default

    yep I got that. I'm not sure why that is happening...nothing has changed on the server but something has happened since the last update and I'm looking into it today.

  6. #6
    Join Date
    Aug 2017
    Location
    NE USA
    Posts
    95

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    This happens to me too.

  7. #7
    shabu is offline Starting Strength App Developer
    Join Date
    Aug 2015
    Posts
    633

    Default

    Am looking into this now. can you guys let me know if you're getting the alert "File sent to <your email address>" etc etc ?

  8. #8
    Join Date
    Aug 2017
    Posts
    1

    Default

    Hi — having the same issue. I do not get a confirmation message nor an actual email.

  9. #9
    shabu is offline Starting Strength App Developer
    Join Date
    Aug 2015
    Posts
    633

    Default

    there's definintely an issue with export to csv, we have fixed this in the coming iOS update. android is still broken until we can push the update out.

  10. #10
    Join Date
    Aug 2017
    Location
    Bacliff, TX
    Posts
    53

    Default

    starting strength coach development program
    Confirming the issue remains on andriod

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