Results 1 to 9 of 9

Thread: Trouble getting spreadsheet

  1. #1

    Default Trouble getting spreadsheet

    Has anyone tried to get the .csv spreadsheet emailed to them by the app? I have attempted this several times without success. The pop-up box in the app states that it was successfully sent but it never shows up in my email. I have triple checked that my email address is correctly entered in the app settings. Also have looked in my spam folder but it's not there. I contacted tech support on the app but no response. Any suggestions?

  2. #2
    Join Date
    Aug 2015
    Posts
    399

    Default

    Quote Originally Posted by Fixer1 View Post
    Has anyone tried to get the .csv spreadsheet emailed to them by the app? I have attempted this several times without success. The pop-up box in the app states that it was successfully sent but it never shows up in my email. I have triple checked that my email address is correctly entered in the app settings. Also have looked in my spam folder but it's not there. I contacted tech support on the app but no response. Any suggestions?
    Did you email me about this?

  3. #3

    Default

    I sent a support request from the app a few days ago and got an auto reply saying the request was received.

  4. #4

    Default

    Not sure who it went to...but I sent a support request from the app itself.

  5. #5
    Join Date
    Aug 2015
    Posts
    399

    Default

    yep I got that. I'm not sure why that is happening...nothing has changed on the server but something has happened since the last update and I'm looking into it today.

  6. #6

    Default

    This happens to me too.

  7. #7
    Join Date
    Aug 2015
    Posts
    399

    Default

    Am looking into this now. can you guys let me know if you're getting the alert "File sent to <your email address>" etc etc ?

  8. #8

    Default

    Hi — having the same issue. I do not get a confirmation message nor an actual email.

  9. #9
    Join Date
    Aug 2015
    Posts
    399

    Default

    there's definintely an issue with export to csv, we have fixed this in the coming iOS update. android is still broken until we can push the update out.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •