It's really easy to bend bars if they're dropped on pins with rack pulls. Not as easy as dropping it over a bench or bailing at the top of a lift and letting it crash unevenly to the ground, but it can be a problem. The trick is to use bent bars for rack pulls. Blocks are fine alternative, assuming that you can get the height you need.
I don't know that any manufacturer specifically names rack work as voiding the warranty. If it were me, I'd check with the seller on that. That part sounds even more unlikely than bending bars via pin presses.