Rip talks about how consistency with the basics is the foundation of effective processes.

4:04 Comments from the haters
12:17 Some current events
19:16 Compliance in training
23:55 Most effective processes are not complicated
34:17 We are concerned with the average person
41:23 Some things that are hard are not productive
43:00 Your perception is not relevant
49:23 Focus on the goal